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SYVIRSEN Support

SYVIRSEN

SYVIRSEN installs onto Windows based machines only.

Requires a minimum of Windows Server 2012 or Windows7.

Runs on Windows Server 2012, 2016 7 (32 bit),(64 bit). 8 (32 bit),(64 bit). 10 (32 bit),(64 bit).

Requires DirectX 8.1 or higher on the installed machine.
For best results we recommend use of Windows 10 or Windows Server 2012,2016.

For improved performance we recommend installation is done on a PC with a graphics card to enable smooth rendering of 3D graphics.


SYVIRSEN is agent less and does not require the deployment of software to every machine on the network.

Windows WMI services need to be running on the PC being scanned.

SYVIRSen is agent less and does not require the deployment of software to every machine on the network.

Windows WMI services need to be running on the PC being scanned.
SyvirSen uses agent less scanning. It requires a user account on each target pc.
The user account should have administrator rights and WMI services access.
Without these SyvirSen will not be able to build a virtual version of the target networked PC or provide hardware details.
Your network administrator will need to create and enable these.
Unpack the ZIP file that SYVIRSEN is contained in.
Locate the file Setup.exe and double click on it.
Follow the on-screen instructions.
SYVIRSEN requires DirectX8.1 or higher installed on the target computer.
The program installs into a program group called SYVIRSEN. Locate this in the main program menu.
From the Network box select Scan.



SyvirSen will scan the LAN to gather information on Windows PCs connected to the network.

Once complete the program will restart to update the list of pcs to be scanned.
On program restart a list of network PCs is populated in the network box.

Each PC (Node) in the network tree represents a pc that has been discovered in a network scan of your LAN.
SyvirSen automatically scans your local area network for PCs’.
It builds up a list in the network box of detected PCs.
This list is automatically saved, so each time you run SyvirSen the list is present.


A PC node can have its own administrator account.
To set this click on the computer you wish to set in the network box.
Right click and select set current node login from the menu.
In the login window check the PC you wish to set login details for at the bottom of the window type in the username and password click on ok this sets the password and username for the selected PC node.
This setting overides the global administrator account.
To start a PC scan you will need an administrator account on each target PC this requires the same username and password.



This is set from the administrator menu select set administrator password.
In the username box type in the username.
In the password box type in the password.
When you are done click on ok. The administrator password is now set.

Build a 3D model of the selected network PC.
Select a PC node from the network tree.
Click on Selected in the Nodes box.
network diagnostic software
The selected node will be scanned with all available sensors.
Once a node is scanned a permanent report is saved automatically.
To access the report, double click on the node.
This action creates a 3D virtual model of the target PC.
In the sensors box a list of hardware that SyvirSen found in the scan is presented in a tree view.
Select a PC node from the network tree.

Select local PC from the Nodes box.
The local PC will be scanned with all available sensors.
Once the local node is scanned a permanent report is saved automatically.
To access the report, double click on the node.

This action creates a 3D virtual model of the local PC.
In the hardware box a list of hardware that SyvirSen found in the scan is presented in a tree view.
By default SyvirSen scans each PC on the network with a wide range of sensors.



O.S
The O.S sensor reads the operating system that is present on the target P.C. This is usually a version of Microsoft Windows.
The Sensor returns the version and type of Windows.

Enclosure
Where available information on the target Pcs enclosure type is returned. Primarily this can be one of three types.
Tower
Desktop
Laptop

Processor
The processor sensor returns the manufacturer and model number of the cpu fitted to the motherboard. With some systems WMI will return two values for a dual core processor. SYVIRSEN processor sensor returns just one cpu value.

Physical Memory
Memory Sensor detects how many internal memory cards are fitted to the motherboard. WMI returns values that include ROM BIOS memory for instance that is not fitted as a card. The memory sensor strips out this data to give a more accurate visualisation of the fitted memory cards.

Keyboard
Detects whether a keyboard is connected. The sensor recognises PS2 and USB keyboards. The keyboard (if connected) is represented by a single key connected to either the PS2 keyboard socket or a USB (Back) socket.

Pointing device.
Detects whether a pointing device (Mouse) is connected. The sensor recognises PS2 and USB pointing devices. The mouse (if connected) is represented by a virtual mouse connected to either the PS2 mouse socket or a USB (Back) socket.

Motherboard
The motherboard sensor detects if a baseboard is fitted and the manufactures part number of the board.

System Slots
The slots sensor detects PCI expansion slots on the motherboard. PCI and Express types are recognised. The virtual motherboard is populated with types of slots found by this sensor.

BIOS
Returns the ROM BIOS used on the motherboard. The value returns the BIOS Manufacture and model.

Video Controller
Typically video is provided through integrated graphics or a separate AGP graphics card. Video Controller sensor detects which type of graphics is fitted to the motherboard.

Hard Drive
Returns the make and model of the hard drives fitted to the system.

DVD/CD Drive
Returns the make and model of the DVD/CD drives fitted to the system.

Floppy Disk Drive
Returns the make and model of the Floppy Disk Drive fitted to the system. (Not shown in 3D system)

Memory Cards
Detects memory card external ports.

Tape Drive
Returns the make and model of the Tape Drive fitted to the system. (Not shown in 3D system)

USB Ports
Detects USB Ports front and back.

1394 Controller
Returns firewire details.

Network Adapter
Returns Ethernet adapters.

SCSI Controller
Returns details of SCSI devices.

Wireless
Detects if wireless is fitted to the system.

Serial Port
Returns details of serial ports on the motherboard.

Parallel Port
Returns details of parallel ports on the motherboard.

Sound Device
Detects which sound devices are fitted to the motherboard.

Fan
Detects fans fitted either to the enclosure or cpu.

Portable Battery
Senses if a portable battery is fitted.

Infrared Device
Returns details of a infrared device fitted to the motherboard.

PCMCIA Controller
Detects if a PCMCIA controller is fitted.

Refrigeration
Detects if a Refrigeration is fitted to the system.

Heat Pipe
Detects if a heat pipe is fitted to the motherboard.

Temperature Probe
Detects if Temperature Probes are fitted to the motherboard.

Lock
Detects if a lock is fitted to the enclosure.

Battery (UPS)
Detects if a uninterrupted power supply is fitted in the enclosure.
Select a PC node from the network tree.



If the PC is the local select Local from the Diagnostics box.
If the PC is a network PC use Selected from the Diagnostics box.

A process begins of scanning the target PC for WMI data.
This data is granular diagnostic data for each sensor type.
Once a target node has been retrived a 3D version is populated with color coded status sensors.

Green signifies that the component is OK.
Yellow shows a component is in a warning state. This doesnt always mean a failure, just that the status is unknown of the component..
Red indicates an error in the target component.
The main status of a component is in the Status box.


Click on the component and detailed data will appear in the Diagnostics box.
Note that WMI does not always return data as to the status of a component, so in some instances components will not have status available and may show a Warning.. This doesnt mean a failure, just that the status is unknown of the component..



By default WMI returns some data about the status of various messages.
Last Message box
This is generally the main message about the state of the hardware component. The usual state is OK. This means the component is working as expected.
Quite often you will find no message returned by a sensor. This is nothing usually to worry about. In some cases, for various reasons the component just doesnt produce a message.
OK
The OK message will produce a Green color for the component.

error
The component has produced an error, indicated by red.

degraded
The component has been degraded, indicated by red.

unknown
The status of the component is unknown, indicated by yellow. This doesnt mean a failure, just that the status is unknown of the component.

pred fail
The component is predicted to fail, indicated by red.

starting
The component is starting, indicated by green.

stopping
The component is stopping, indicated by yellow. This doesnt mean a failure, just that the component is stopping.

service
The service message is indicated by green.

stressed
The component is stressed, indicated by red.

nonrecover
The component is non recoverable, indicated by red.

no contact
There is no contact with the component, indicated by yellow. This doesnt mean a failure, just that there is no contact with the component.

lost comm
Communication with the component has been lost, indicated by yellow. This doesnt mean a failure, just that there is no contact with the component.
N/A
No message details is available.



WMI Messages
These are mapped to WMI message types.
Status Info
Returns the status info on the selected component.
Availability
Returns the availability of the current component.
Error Description
Details any error message on the current component.
Last Error Code
Returns the last error code of the current component.
Inaccurate 3D model.
SyvirSen builds a 3D model of the target PC based on Windows WMI data.
If this data is incomplete or wrong this will be reflected in the 3D model.
Inaccurate hardware inventory
SyvirSen makes an inventory list of the target PC based on Windows WMI data.
If this data is incomplete or wrong this will be reflected in inventory list.
Inaccurate diagnostics information.
SyvirSen receives diagnostics information from target PC based on Windows WMI data.
If this data is incomplete or wrong this will be reflected in the diagnostics information produced by SyvirSen.
Please check your network connections.
Check that your computer is part of a LAN. You need to make sure local computers on the network are visible on the LAN.

Access denied to (IP ADDRESS)
This is releated to problems accessing WMI services on the target P.C
1. WMI Services are not running on the target PC.
2. Remote Desktop service not running.
3. Firewall blocking SyvirSen.